World Class

Positive customer experience coupled with a high chance of organic growth defines world class.

World Class status predicts a sustainable business model.

July 2009 World Class ICT Customer Experience:

Cisco
Dell
Orange Business Services
SAP

August 2009 World Class International data VPN:

BT
NTT Com
Orange Business Services
Verizon Business

To be rated World Class it is essential to score highly on two variables, the Telemark Overall CSI (Customer Satisfaction Index) and the Telemark OGI (Organic Growth Index).

The Overall CSI is a measure of customer experience of your total offering against a set of customer requirements.

The Telemark OGI is a probability estimate indicating the likelihood that revenues will grow organically, in the next 12 months, based on user declaration of purchase intent.