World Class

Positive customer experience coupled with a high chance of organic growth defines world class.

World Class status predicts a sustainable business model.

July 2008 World Class ICT Customer Experience:

Dell
SAP
Hewlett Packard
Cisco
EDS
Deloitte
IBM

August 2008 World Class International data VPN:

Orange Business Services
NTT Com
BT

To be rated World Class it is essential to score highly on two variables, the Telemark Overall CSI (Customer Satisfaction Index) and the Telemark OGI (Organic Growth Index).

The Overall CSI is a measure of customer experience of your total offering against a set of customer requirements.

The Telemark OGI is a probability estimate indicating the likelihood that revenues will grow organically, in the next 12 months, based on user declaration of purchase intent.