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World Class

Positive customer experience coupled with a high chance of organic growth defines world class.

World Class status predicts a sustainable business model.

Dolphin Insignia

July 2008 World Class ICT Customer Experience:

  • Dell
  • SAP
  • Hewlett Packard
  • Cisco
  • EDS
  • Deloitte
  • IBM

August 2008 World Class International data VPN:

  • Orange Business Services
  • NTT Com
  • BT

To be rated World Class it is essential to score highly on two variables, the Telemark Overall CSI (Customer Satisfaction Index) and the Telemark OGI (Organic Growth Index).

The Overall CSI is a measure of customer experience of your total offering against a set of customer requirements.

The Telemark OGI is a probability estimate indicating the likelihood that revenues will grow organically, in the next 12 months, based on user declaration of purchase intent.


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