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OCEAN (Outstanding Customer Experience
Analysis & News)
OCEAN consists of reports, analyst time, news bulletins, and online access to web based self-organizing chart generators for measuring customer feedback on ICT (information and Communications technology) service providers.
Future, Feedback, Focus and Fulfilment (4F's)
Through the Voice the Customer Scoreboard Telemark predicts the future competitive position of ICT service providers, provides feedback on strategic success, identifies priorities for improvement on which to focus, time, effort and resources for optimal results and measures the customer experience of the service fulfillment process.
Feedback - Voice of the Customer
Telemark publishes reports on the customer experience covering three topics: dataVPN, Brand Appeal, and ICT Service Supremacy. These reports are purchased by service providers and buyers of network services and ICT for their content on strategic positioning, benchmarking, competitive analysis and comparative metrics.
Service providers often buy a service package to suit their needs and budget whist service users often buy report titles directly from the published list.
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