Feedback from Clients - Previous Comments
John Slamecka – AT&T Head of EMEA
December 12th 2006 – Official Recognition
"We´ve worked exceedingly hard over the past year to ensure our customer satisfaction levels are high across the board and throughout all global regions. We know already that our customers appreciate this, but it´s wonderful that this has been officially recognised in this way."
Alexandre Gouvêa - Orange Business Services Senior Vice President, Customer Services and Operations
October 2nd 2006 – Heart of Everything
"Customer satisfaction is at the heart of everything we do. I am very pleased with the latest Telemark findings. These ratings exemplify Orange Business Services´ continued commitment to providing an outstanding customer experience."
Jose A. Collazo – BT Chief Executive Officer
February 2nd 2006 – Proud of Telemark Awards
"These results are a testament to both BT and BT Infonet´s ability to provide a fully integrated approach to customer service and satisfaction, Consistency in service delivery and outstanding customer support are two hallmarks of our organization. As such, we´re very proud of these year-end awards from Telemark."
Michael Antieri - AT&T Vice President for Product Management
December 22nd 2005 – Industry Leading Position
"This vote of confidence from AT&T IP VPN services customers is further proof that our services continue to hold an industry-leading position in the minds of global enterprises. We´re pleased that customers are recognizing our continued efforts to maintain that level of excellence."
Andy MacLeod – Verizon Business Managing Director of MCI Europe
August 30th 2005 – Independent Verification
"One of MCI´s strengths has always been its customer relationships and customer loyalty. Getting independent verification that we are continuing to make progress in this critical area is highly encouraging and a great reward for the efforts of our employees."
Jean-Noel Moneton - BT Vice President of Network Services
August 16th 2005 – Best in Class
"Telemark´s latest report is another validation of our attention to providing advanced IP services to clients with a particular focus on an outstanding customer experience. We´re particularly proud of our excellent rating in network reliability and our ´Best in Class´ rating in IP VPN security - two hot button issues for global enterprises."
Alexandre Gouvêa – Orange Business Services Senior Vice President, Customer Care and Integration Services
April 29th 2005 – Key Differentiator
"Equant has considered its ability to deliver not only a global network, but also dedicated local support services in every corner of the world as a key differentiator. It is therefore very encouraging to see this view is widely shared by our customers through our excellent customer satisfaction ratings in the latest Telemark report."
Alexandre Gouvêa – Orange Business Services Senior Vice President, Customer Care and Integration Services
March 24th 2005 – Invaluable to Benchmark Success
"Equant is constantly striving to improve its customer relationships and the Telemark report is invaluable to help benchmark the success of these efforts. Equant has always singled out its ability to deliver not only a global network, but also dedicated local support services in every corner of the world as a key differentiator. It is therefore very encouraging to see this is a view that is widely shared by our customers."
Bill Archer – AT&T President of AT&T, EMEA
March 9th 2005 – Commitment to Customers Rewarded
"We are delighted to again have our commitment to our customers rewarded, in addition to the success it is generating for AT&T in the marketplace. AT&T has out-performed consistently over the past year by directly and successfully converting our multi-billion investment in world-class networking technology into real, scalable solutions for our rapidly growing enterprise client base."
Kimio Tamura – NTT Com Vice President of Global Services Division
February 23rd 2005 – Raising Service Quality
"NTT Communications is committed to raising the level of service quality with partners through activities such as the ´Arcstar Asian Carrier Forum´. Winning the ´Best in Class´ for ´Indispensable to Customers´ category consecutively is an example showing our commitment to customer satisfaction and our determination to improve our offerings so they best serve customers needs."
Justin Sims - AT&T Head of Global Sales
July 15th 2004 – An Important Survey
"This is an important survey as it show what customers are actually looking for. This, and other recently published surveys confirm our position as a networking leader committed to delivering high-value, integrated services, solutions and applications for business customers. AT&T remains committed to the delivery of seamless global services to meet the needs of multinational companies across the globe. AT&T´s services are backed by common tools, processes and infrastructure and the MPLS-based AT&T Global Network continues to expand through ongoing investment based on AT&T´s commitment to meet the needs of its global customers."
Roel Louwhoff - BT President Customer Service, BT Global Services
2004 – Industry Expert
"BT is very pleased to be acknowledged as a leading global carrier by an industry expert like Telemark. We are very committed to improving our customer focus and service, and see the results of this Telemark report as evidence that we are making headway. In a highly competitive market like ours, we are delighted to be in pole position in these indispensable attributes."
Andy Green - BT CEO Global Services
February 19th 2004 – Improve Customer Satisfaction
"This is a fantastic achievement for BT and recognises the work that we have put in to improve our customer service satisfaction ratings and to introduce a standard operating environment across the business. This means that our customers can expect the same high levels of service, billing and network reliability no matter where they are located."
Jeff Ace - AT&T´s Vice President for Business Development in Europe, the Middle East and Africa
July 2nd 2003 – Market Place Recognition
"We are delighted that our success in the market place is being recognized most where it counts - with our customers. We have always placed achieving excellence for our customers at the heart of our operations, and the Telemark survey shows that our commitment to delivering on our promise is a reality for global enterprises that depend on our services. AT&T feels passionately that all too often service providers have neglected the customer experience. We are acting on that commitment by investing hundreds of millions of dollars this year alone in those areas that directly impact our customers´ ability to optimize their return on investment in communication services."
Jack Norris – Orange Business Services Head of Customer Service and Network
August 14th 2002 – Independent Research
"We are pleased that Telemark´s independent research again confirms that our customers value our ability to deliver reliable and secure global IP services. Giving our customers the highest level of service remains our top priority, and our unique IP portfolio, including the industry-leading Equant IP VPN and Voice for IP VPN solutions, helps them gain a competitive edge in the global marketplace."
|
