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Title
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Description
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A single page that provides a summary of the report titles currently available.
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Detailed global analysis from bid to bill, comparing global operators and listing customers priorities in rank order.
- Published: April/October
- Approximate number of pages: 144 (Split between two volumes)
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A guide to help service providers increase overall satisfaction by focusing resources in areas that matter most to customers.
- Published: April/October
- Approximate number of pages: 19
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An assessment of world best and personal best achievements in customer satisfaction. The bar rises when historical records are beaten.
- Published: April/October
- Approximate number of pages: 40
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Changes over time in perceived performances of global dataVPN operators.
- Published: May/November
- Approximate number of pages: 42
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A report that measures strategic success of ICT Service Providers using the Voice of the Customer Positioning Score to predict the probability competitive advantage.
- Published: January/July
- Approximate number of pages: 24
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