 |
|
|
|
 |
|
|
OCEAN - Outstanding Customer Experience Analysis & News
|
What is it?
It is a pulse of customer experience at your fingertips for ICT industry
What topics are covered?
- Benchmarking Customer Satisfaction: Data VPN
- Brand Appreciation
- The Customer Experience of Service Excellence
|
 |
|
How do I subscribe OCEAN?
OCEAN is offered online by subscription. There are three levels of service, Standard, Plus and Premium. Which you choose will depend on the scope and depth of information, analysis and support that you require. Please read the Ocean fact sheet for more information. Prices are available on request.
|
|
|
What else do I need to know about OCEAN?
|
 |
|
Access To A Vast Source of Primary Data Through Sonar
At your fingertips is SONAR (Telemark's Self Organising Analyser) which gives you instant access to user defined analysis. SONAR is an adaptive, evolutionary, dynamic, flexible store of voice of the customer data collected over several years. It allows the user to sort, select and recombine the dataset in an almost infinite number of permutations each time generating user defined tables, charts and graphics to download. It is a great tool for interrogating the underlying dataset.
|
 |
|
Easy to Read Reports & Briefings
Many of Telemark's clients require ready made analysis and interpretation of the information. Because of this, Telemark compiles hundreds of reports, briefings and news items that are contained in the Telemark electronic library, which is known as CRUISE (Client Resource: Updates, Information Search, Education).
|
 |
|
A Glimpse of the Future
Most important is the ability to respond to market change and to use the data gathered to predict future growth and customer commitment. Telemark has a predictive and forecast component known as OCTOPUS (Outperforming Competitors to Predict User Steadfastness). The growth predictor, underpinned by measures of customer experience and willingness to recommend, is seen in the Telemark CRYSTAL BALL.
|
 |
|
Expert Assistance
Last but not least is the availability of a team of experts that can be called upon whenever you need help, a more detailed explanation or some further analysis done on your behalf. The team is known as COMPASS (Consultancy On Market Performance And Service Success). Members of COMPASS attend meetings, give presentations, workshops, conference broadcasts, etc.
|
Summary - OCEAN (Outstanding Customer Experience Analysis & News)
| A pulse of customer experience at your fingertips. |
|
TOPICS:
Benchmarking Customer Satisfaction - Data VPN
Brand Appreciation - Global Service Providers and Systems Integrators
Service Excellence -
Equipment Providers, Global Service Providers, Systems Integrators and ICT Solutions
|
 |
CRUISE:
Client Resource: Updates, Information Search and Education
CRUISE is a set of report 'Titles' and briefings comprising a series on the Voice of the Customer.
|
 |
SONAR:
Telemark’s Self- Organising Analyser
SONAR is a dynamic, adaptive, evolutionary, hosted service where research data is analysed remotely from the desktop.
|
 |
OCTOPUS:
Outperforming Competitors to Predict User Steadfastness
OCTOPUS is a series of predictive analytics helping suppliers look to the future. It is underpinned by Telemark's Crystal Ball a matrix to predict the chance of probable growth.
|
 |
COMPASS:
Consultancy on Market Performance and Service Success
COMPASS provides access to specialist Consultants and Analysts for presentations, workshops, further research and analysis or teleconferences.
|
|
|
| Helping you win, keep and nurture customers. |
|
 download fact sheet 
|
|
|
|
|
