STRIKING VARIATION IN WILLINGNESS OF USERS TO RECOMMEND GLOBAL IPVPN SERVICE PROVIDERS
Telemark Services, Manchester, UK announced today that it has updated its Peers Recommend dataset that contains 787 responses to the single question: How likely are you to recommend your service provider to your peers? It has provided access to this information through its online portal www.PeerPreference.com
“The willingness of IPVPN users to recommend IPVPN service providers is strikingly variable,” said Janet Watkin, Director at Telemark Services, “and since peer recommendation is often thought to be among the best indicators of an overall positive customer service experience it is well worth a visit to the PeerPreference.com site to see who gets the thumbs up”
The following IPVPN service providers were covered in the survey:
AT&T, BT, Cable & Wireless, China Telecom, Colt, Embratel, Global Crossing, HGC, KDDI, KT, NTT Com, Oi, Orange Business Services, Pacnet, PCCW, Portugal Telecom, SingTel, Swisscom, TDC Song, Telecom Italia, Telefonica, TeliaSonera, Telmex, T-Systems and Verizon Business.
CONTACT
Eilis Hanson
+ 44 (0) 1204 396542
e-mail eilis.hanson@telemarkservices.com
www.peerpreference.com
About PeerPreference.com
PeerPreference.com helps IP VPN users select the ‘best fit’ service provider(s) for their specific purchase criteria and it helps IPVPN service providers benchmark perceived performances cost effectively.
About Telemark Services
Telemark is an established marketing services firm offering OCEAN (Outstanding Customer Experience, Analysis and News), consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and ICT sectors. Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, ICT convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com
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