Telemark Services, Manchester, UK, announced today the availability of a new service, known as Peer Preference, which gives the IP-VPN user community a comparative benchmarking of IP-VPN Service Providers via its online portal PeerPreference.com
Believed to be the first ever, publicly available, continuous assessment, of the IP-VPN customer service experience, PeerPreference.com, is a self-generating league table of ‘best to worst’ IP-VPN service providers, gauged according to user perspectives.
According to Janet Watkin, Director at Telemark Services, “Customers make judgements about suppliers and services, based on their own perceptions and experiences. At Telemark we measure these perceptions. The analysis is designed to show service providers how well they are perceived to perform on those things which matters most to customers. This new service, PeerPreference.com, however, is aimed at the IP-VPN buyer who is looking for the 'best fit' service provider(s) to meet specific purchase criteria. I can think of no better place to look for guidance, than to the preferences of peers, to learn about the strengths and weaknesses of IP-VPN service providers.”
The purpose of the online community, hosted at PeerPreference.com, is to support service users by benchmarking service providers. Anyone interested in IP-VPN can register at www.peerpreference.com
CONTACT
Eilis Hanson
+ 44 (0) 1204 396542
e-mail eilis.hanson@telemarkservices.com
www.peerpreference.com
About Telemark Services:
Telemark is an established marketing services firm offering OCEAN (Outstanding Customer Experience, Analysis and News), consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and ICT sectors. Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, ICT convergence and hosting applications. For more information, please visit www.telemarkservices.com or email info@telemarkservices.com
|
