Telemark recently published its analysis of user feedback to predict user steadfastness and likely competitive advantage in the future. A Positioning Score has been allocated to each of 24 ICT suppliers evaluated. This can be used to measure strategic success.
According to Janet Watkin, Director at Telemark,
“In times of rapid economic and technical change, profitability and growth comes from a clear understanding of how a business is performing, not just against its own results but against the best it can measure. Going from parity to superiority means learning from the best to identify those factors that are imperative to future success”
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