IP VPN Users Disaffected with Service Levels
C&W and Telefonica’s global business clients unimpressed
22th June 2010, Manchester, United Kingdom
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| Peer Preference Ltd, UK, announce today the availability of a new feature on its online portal that provides access to the hundreds of comments made by users to express their levels of satisfaction or dissatisfaction with their major global IP VPN suppliers, as well as with local and regional providers.
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Orange Business Services wins customers’ hearts and minds, according to Telemark
Only provider in the Confident quadrant of its latest customer confidence matrix
15th June 2010, Manchester, UK
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| Orange Business Services is winning its customers’ hearts and minds and leading its competitors in overall customer satisfaction, according to Telemark Services, the leading market research firm for IT and telecoms.
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Best-Practice Customer Engagement
Cisco Takes First Place on Telemark’s ICT Scoreboard
10th May 2010, Manchester, United Kingdom
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| Telemark Services, Manchester UK, the leading market research firm for IT and Telecoms, today announces that Cisco is rated number 1 in the world for best practice customer engagement. With a strategic positioning score of 85.6% Cisco sets the standard for others to match or beat. The Telemark Scoreboard provides each of the major ICT (Information & Communications Technology) providers included in the study with their own score to give a league table ranking the best to worst. This score was calculated following 1,250 interviews with end-users who assessed their experiences, not only with diverse services and solutions in software, hardware, and telecoms equipment & services but on the ability of the ICT providers to succeed on the ‘softer’ people skills that so often drive the emotional affinity that predicts customer commitment and loyalty.
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WCA User Choice Award
17th November 2009, Manchester, United Kingdom
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| Telemark are pleased to sponsor the WCA User Choice Award. To celebrate we are giving you free access to our customer service experience chart generator: Wca.peerpreference.com
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Gold Award for Cisco
09th September 2009, Manchester, United Kingdom
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| ICT CUSTOMER SERVICE EXPERIENCE RATED OUTSTANDING BY TELEMARK
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Dell Earns Telemark’s Gold Award for Customer Satisfaction
OUTSTANDING LEVELS OF CUSTOMER SATISFACTION FOR DELL
Manchester, UK, 21st August 2009
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| Telemark Services, Manchester UK, a leading ICT market research firm, today announces that Dell has earned the Gold Award for Customer Satisfaction. The results published today in Telemark’s August 2009 issue of Voice of the Customer ICT Service Supremacy report show that Dell’s enterprise customers rated their overall levels of satisfaction as Outstanding, a rare accolade in customer service experience.
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A Staggering 34% of IPVPN Users Unlikely to Recommend Their Global Service Provider
11th August 2009, Manchester, United Kingdom
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STRIKING VARIATION IN WILLINGNESS OF USERS TO RECOMMEND GLOBAL IPVPN SERVICE PROVIDERS
Telemark Services, Manchester, UK announced today that it has updated its Peers Recommend dataset that contains 787 responses to the single question: How likely are you to recommend your service provider to your peers? It has provided access to this information through its online portal www.PeerPreference.com
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Newsletter Electronic Format
22th July 2009, Manchester, United Kingdom
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| The Making Waves newsletter will be available only in electronic format from Sept 2009 and it is free only to those people registered at PeerPreference.com. If you wish to continue to receive it for free you will need to register at PeerPreference.com
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The Customer Service Experience of IP-VPN
Comparative Analysis of Service Providers from Bid to Bill
15th July 2009, Manchester, United Kingdom
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| Telemark Services, Manchester, UK, announced today the availability of a new service, known as Peer Preference, which gives the IP-VPN user community a comparative benchmarking of IP-VPN Service Providers via its online portal PeerPreference.com
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DYNAMIC IP-VPN BUYERS GUIDE
‘Best Fit’ IP-VPN Service Providers Selected From Peer Preferences
13th July 2009, Manchester, United Kingdom
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| Telemark Services announced today the availability of its dynamic buyers guide designed to help IP VPN users select the ‘best fit’ service provider(s) for their specific purchase criteria.
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The ICT Future
Scoreboard of strategic success now available
8th July 2009, Manchester, United Kingdom
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| Telemark recently published its analysis of user feedback to predict user steadfastness and likely competitive advantage in the future. A Positioning Score has been allocated to each of 24 ICT suppliers evaluated. This can be used to measure strategic success.
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ICT Service Supremacy
Best Practice Benchmarking
8th July 2009, Manchester, United Kingdom
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| Telemark published today its sixth edition of ICT Service Supremacy. SAP is identified as the World Best in ICT.
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Peer Preference
8th July 2009, Manchester, United Kingdom
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| Telemark announces the launch of its eagerly awaited buyers guide to global IP-VPN services. A free demo is available to IP-VPN service providers and free access is available to IP VPN buyers.
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Better, Cheaper, Faster Plead ICT Buyers
Telemark Estimates 30% of ICT Market Disaffected with Value for Money
20th Jan 2009, Manchester, United Kingdom
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| Telemark Services Ltd, Manchester, UK announces today the publication of its report ICT Service Supremacy: Executive Briefing following its customer service experience survey with 1023 ICT users.
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SAP Ranked Number 1 for Strategic Positioning
Only 7 out of 24 ICT Service Providers Exceed Minimum Threshold for Sustaining Competitive Advantage According to Telemark's Strategic Advantage Scoreboard.
7th Jan 2009, Manchester, United Kingdom
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| Telemark Services Ltd, Manchester, UK announced today the publication of its first ever strategic advantage Scoreboard that compares twenty four ICT Service Providers by calculating a single number, per provider, to reflect their relative perceived success in ICT strategic positioning. This percentage published alongside the name of each of the ICT Service Providers within the Scoreboard, is known as the Strategic Positioning Score. The Scoreboard showed SAP ranked top with a Strategic Positioning Score of 92.4% and Telecom Italia ranked bottom with a score of 47.0%.
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