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News
NTT Com Wins Telemark´s Top Award for Data VPN
May 08, 2008 - Manchester, United Kingdom
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| NTT Communications (NTT Com) today announced that its global data network services have won the Platinum Award for ranking highest in terms of overall customer satisfaction in the latest Voice of the Customer: Global Data VPN report issued on April 24, 2008 by Telemark Services of the United Kingdom.
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Global Crossing Earns "Outstanding Ratings" in Telemark Survey
Quarterly Customer Satisfaction Results Continue to Outpace Competition
November 05, 2007 - Florham Park, N.J.
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| Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, today announced it is one of only three ICT, or Information and Communications Technology, providers out of 24 companies profiled to garner "outstanding" and "excellent" customer satisfaction ratings across all five categories in the latest Telemark Services Ltd. report titled "ICT Service Supremacy." These results echo Global Crossing´s most recent quarterly customer satisfaction survey, which showed that 97 percent of the company´s customers are satisfied and that its satisfaction scores outstripped competitors in several key categories, including service activity support and overall value.
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AT&T’s Global Brand Tops Rivals in Awareness Rankings
AT&T Rated No. 1 for Unaided Brand Recognition in Telemark’s Latest Survey of Multinational Corporations
September 25, 2007 - LONDON, United Kingdom
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| Telemark Services Ltd, has announced AT&T scored the highest percentage of responses for unaided brand awareness associated with global data Virtual Private Networks (VPN) in Telemark’s most recent Global Brand Appeal survey. A total of 660 data network managers located in 27 countries were asked the question: "When thinking about companies that provide international data VPN (such as IP VPN, VoIP, MPLS, Hosting, Frame Relay, ATM, etc.), which companies come to mind?" The highest percentage of respondents (25 percent) named AT&T in their answers.
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OCTOPUS - Outperforming Competitors to Predict User Steadfastness.
The Telemark Crystal Ball positions Orange Business Services, NTT Com, BT and T-Systems as World Class International dataVPN Providers.
August 13, 2007 - Manchester, United Kingdom
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| Telemark announces the availability of its 3rd predictive analysis that assesses the likelihood of user steadfastness to global dataVPN service providers. Referred to as the Telemark Crystal Ball, the predictions of client steadfastness were published last week and are based on interviews with respondents from large business enterprises located in 30 countries. (sample 780).
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Telemark's Customer Satisfaction Report: NTT Com the Winner of Three
June 28, 2007 - Manchester, United Kingdom
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| TOKYO, JAPAN- NTT Communications Corporation (NTT Com) announced today that Telemark Services, a leading research company, awarded NTT Com three Diamond Awards for "Best in Class" results in its latest "Voice of the Customer :Global Data VPN" report, which measures user perceptions of global service providers against independent customer satisfaction benchmarks. NTT Com outperformed rivals in three of eight categories: Top 10 Customer Priorities, Pricing, and Billing.
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BT Wins Best Brand Recognition Award for Global dataVPN.
Telemark launches new customer brand assessment
May 30, 2007 - Manchester, United Kingdom
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| Telemark Services Ltd, a leading market research company today published a new report Brand Appeal: An Assessment of International DataVPN Service Providers which compares the perception of competing brands in the global marketplace. The report, which will be published twice per annum is based on a worldwide survey of IP VPN buyers, named BT as the business with the best brand recognition amongst buyers.
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ICT Service Supremacy
Look to the Future
March 07, 2007 - Manchester, United Kingdom
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| Telemark Services Ltd, a leading market research firm, announces the publication of the first issue of its new Voice of the Customer report ICT Service Supremacy aimed at suppliers and users looking to benchmark world class standards of perceived performances. Included in the analysis is Telemark’s Crystal Ball, a predictive tool which estimates likelihood of future success based on indices of customer satisfaction and endorsement. These indices are calculated from responses to scorecards where users of ICT services rate their experiences and provide declarations of future intent to purchase. Suppliers are mapped to various quadrants of competitiveness (Dolphin, Whale, Shark, Sardine) In total 845 evaluations were conducted by telephone with decision makers from multinational enterprises between 1 July 2006 and 30 November 2006.
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