Feedback from Clients - Current Comments
Kerry Bailey - Senior Vice President of Enterprise Strategy for Verizon Business
November 3rd 2010 - Verizon Business Earns Telemark’s ‘World-Class’ Ranking Among ICT Providers
"This prestigious distinction reinforces our commitment to deliver the quality solutions and customer care that have become associated with Verizon Business. We're applying a powerful combination of technology and professional consulting expertise to help our customers achieve better business outcomes, and this recognition is testimony to both our and their continued success."
Dominique Espinasse - Head of Customer Services & Operations at Orange Business Services
September 23rd 2010 - World Record Award
"Orange Business Services is honoured to be the recipient of the World Record Award and is pleased that our efforts are reflected in the overall results. It’s also gratifying to note that we achieved a number of personal bests, and we believe this validates our ongoing efforts to improve customer satisfaction levels. There are also some areas for improvement and Orange has clearly set out its plans to further improve its service levels and performance in the future with our ‘conquests 2015’ programme."
Dominique Espinasse - Senior Vice President, Customer Services & Operations at Orange Business Services
June 22nd 2010 - Only Provider in the Confident Quadrant
"Being the only provider in the Confident quadrant in Telemark’s Strive for Five reports is a great recognition of the ongoing dedication Orange Business Services has in pleasing our customers. Though we are winning our customers’ hearts and minds, we aspire to not simply satisfy our customers but to truly delight them with our Outstanding Customer Experience."
Heli Tuononen - Market Intelligence Manager at Cisco
May 10th 2010 - First Place on Telemark’s ICT Scoreboard
"Cisco has always placed the highest priority on delivering the best customer experience possible and continually reviews its performance on this front. This results in a very loyal customer base which continues to grow worldwide. The Telemark World Class Award, as an independent benchmark across the global ICT sector, is an excellent complement to the positive feedback we have received through our own comprehensive global Customer Satisfaction survey and we are delighted at this recognition."
Tim Shorrocks - Strategy and Marketing Director, UK and Ireland at Cisco
November 17th 2009 - Telemark Award
"We are delighted to be recognised through this Telemark award, as customer satisfaction is a key element in our business success. Only by collaborating with our customers can we develop products that meet their needs and work with them to create networks that connect communities and businesses."
Hanif Lalani - Chief Executive, BT Global Services
March 25th 2009 - Customer Experience Improvement
"Customer experience improvement has been a major focus for BT in the last couple of years. We've made good progress towards our objective of making things right first time for customers. It's great to see that our customers are also recognizing our efforts."
Francois Barrault - CEO, BT Global Services
September 24th 2008 - Number One for Customer Service
"We are passionate about customers and being number one for customer service is a number one priority for BT. This outstanding Telemark result confirms the success of BT’s programs to continually improve customer experience."
Hubertus Böhmer - Vize President, International Development, T-Systems
April 30th 2008 - Independent Study of Customer Opinion
"It is reassuring to know that Telemark´s independent study of customer opinion rates us as a staunch competitor in the international dataVPN market. We are pleased to be rated well above the market average for customer satisfaction in Fault Reporting Process, Notification of Network Problems and Ability to Meet Customer Requirements, which demonstrates our achievements in providing a positive experience in areas of high priority for customers. We are committed to providing quality services and post purchase care to consistently high standards."
Gary Breauninger - Chief Marketing Officer at Global Crossing
November 1st 2007 - A collaborative approach
"Global Crossing´s industry leading ICT customer satisfaction reflected in these Telemark Service´s survey results is consistent with the differentiated customer experience we offer the enterprise market with our suite of next generation converged IP services. In addition to delivering superior value and outstanding product performance capabilities, we also focus attentively on other attributes impacting customer satisfaction from a collaborative approach to account management to highly responsive on-going customer support."
Lloyd Salvage - AT&T Vice President for Global Segment Marketing
September 25th 2007 – Truly Global Study
"We recognise that our brand is one of our strongest assets and have worked hard to ensure that we meet our customer expectation. Our primary aim is to satisfy the global networking requirements of multi-national customers around the world and while we could expect to get a high awareness rating in the United States, this truly global study in 27 countries is a powerful testament to the value we deliver to our customers around the world every day."
Takashi Ooi – NTT Com Vice President Global Business Division
June 28th 2007 – Distinguished Customer Experience
"Delivering the best possible service to customers is top priority for our company and we are very pleased that our efforts have been highly recognized by our customers. We will continue to enhance our service quality and deliver distinguished customer experience."
Steve Ackling – BT Vice President IP Networking
May 30th 2007 – Commitment is Valued
"At BT our corporate identity defines the kind of company we are now and the one we strive to be in the future. Central to that identity is a commitment to help customers thrive in a changing world, and this is especially relevant when talking about our global IP services portfolio. I am delighted that this commitment is valued by IP VPN buyers across the world and recognised in this new report."
Alex Gouvêa – Orange Business Services Senior Vice President of Orange’s Customer Services & Operations
March 7th 2007 – Dolphin Status: World Class
"Delivering an outstanding customer experience is critical for success and growth. We continually evaluate our performance in order to provide the best possible service to our customers. I am very pleased that our efforts are paying off, not only in our core network related services, but also in our growing ICT capabilities, as indicated by our Dolphin status in the Telemark ICT Service Supremacy."
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