Feedback from Clients - Current Comments
Francois Barrault - CEO, BT Global Services
September 24th 2008 - Number One for Customer Service
"We are passionate about customers and being number one for customer service is a number one priority for BT. This outstanding Telemark result confirms the success of BT’s programs to continually improve customer experience."
Hubertus Böhmer - Vize President, International Development, T-Systems
April 30th 2008 - Independent Study of Customer Opinion
"It is reassuring to know that Telemark´s independent study of customer opinion rates us as a staunch competitor in the international dataVPN market. We are pleased to be rated well above the market average for customer satisfaction in Fault Reporting Process, Notification of Network Problems and Ability to Meet Customer Requirements, which demonstrates our achievements in providing a positive experience in areas of high priority for customers. We are committed to providing quality services and post purchase care to consistently high standards."
Gary Breauninger - Chief Marketing Officer at Global Crossing
November 1st 2007 - A collaborative approach
"Global Crossing´s industry leading ICT customer satisfaction reflected in these Telemark Service´s survey results is consistent with the differentiated customer experience we offer the enterprise market with our suite of next generation converged IP services. In addition to delivering superior value and outstanding product performance capabilities, we also focus attentively on other attributes impacting customer satisfaction from a collaborative approach to account management to highly responsive on-going customer support."
Lloyd Salvage - AT&T Vice President for Global Segment Marketing
September 25th 2007 – Truly Global Study
"We recognise that our brand is one of our strongest assets and have worked hard to ensure that we meet our customer expectation. Our primary aim is to satisfy the global networking requirements of multi-national customers around the world and while we could expect to get a high awareness rating in the United States, this truly global study in 27 countries is a powerful testament to the value we deliver to our customers around the world every day."
Takashi Ooi – NTT Com Vice President Global Business Division
June 28th 2007 – Distinguished Customer Experience
"Delivering the best possible service to customers is top priority for our company and we are very pleased that our efforts have been highly recognized by our customers. We will continue to enhance our service quality and deliver distinguished customer experience."
Steve Ackling – BT Vice President IP Networking
May 30th 2007 – Commitment is Valued
"At BT our corporate identity defines the kind of company we are now and the one we strive to be in the future. Central to that identity is a commitment to help customers thrive in a changing world, and this is especially relevant when talking about our global IP services portfolio. I am delighted that this commitment is valued by IP VPN buyers across the world and recognised in this new report."
Alex Gouvêa – Orange Business Services Senior Vice President of Orange’s Customer Services & Operations
March 7th 2007 – Dolphin Status: World Class
"Delivering an outstanding customer experience is critical for success and growth. We continually evaluate our performance in order to provide the best possible service to our customers. I am very pleased that our efforts are paying off, not only in our core network related services, but also in our growing ICT capabilities, as indicated by our Dolphin status in the Telemark ICT Service Supremacy."
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