Archive

Telemark announces today the publication of its Executive Briefing.
BT ranked first for customer satisfaction with global data VPN (virtual private network) providers and achieved the Platinum Award for "Best Operator Overall for Customer Satisfaction". The survey is based on interviews canvassing the thoughts and experiences of over 700 customers of all major international VPN providers between 1st July 2007 and 30th June 2008.

The highlights are:

• AT&T's customer satisfaction results dropped notably from their personal best.
• BT results show highest CSI overall - Platinum Award.
• C&W's top priority for improvement is Value for Money.
• NTT's success at Installation on Schedule is a top message to communicate.
• Orange Business Services raised the World Bar for customer satisfaction by the biggest factor showing targeted improvements in an aim to outpace rivals.
• Telefonica makes improvements.
• T-Systems is relatively strong on fault repair process which is a top customer priority.
• Verizon differentiates on General Help Desk and New Product Info.