NTT Communications (NTT Com) today announced that its global data network services have won the Platinum Award for ranking highest in terms of overall customer satisfaction in the latest Voice of the Customer: Global Data VPN report issued on April 24, 2008 by Telemark Services of the United Kingdom.
The company earned its first-ever Platinum Award by receiving the highest cumulative score overall. Eight categories are measured by the survey: Indispensable to Customer, Top 10 Customer Priorities, Meeting Requirements, Pricing, Network Installation, Network Operation, Customer Support and Billing.
NTT Com also was presented a Diamond Award for its top ranking in Meeting Requirements.
The report is based on the results of 749 interviews of IT managers of multinational companies.
Eight global operators were considered for awards: AT&T, BT, Cable & Wireless, Orange Business, T-Systems, Telefonica, Verizon Business and NTT Com, the only Asian candidate.
"Telemark uses a Customer Satisfaction Index (CSI) to measure perceived operator performance. The overall CSI measures the customer experience of the total service provider's Data VPN offerings against a set of customer requirements. NTT Com occupies the number-one position, in the league table that compares eight global operators for overall customer satisfaction, because it captured the hearts and minds of Data VPN service users more successfully than its rivals, thereby scoring the highest overall CSI", said Janet Watkin, Director at Telemark Services.
NTT Com is committed to continuously raising the quality of its global services by sharing know-how with partners worldwide. The company holds the annual Arcstar Carrier Forum in Tokyo to gather partner telecoms from Asia and other regions and consider ways to upgrade private network-related services offered jointly under the Arcstar brand.
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