Telemark Services tracks the MDNS performance by seven global carriers. Each of the carriers achieved noteworthy performance in the just released report with at least one ‘Best in Class’ performances noted in a service attribute. <i>Telemark</i> measures customer satisfaction on 32 service attributes which are placed into 6 performance groups. The seven global carriers included in the MDNS report are AT&T, BT, BT Infonet, Cable & Wireless, Equant, NTT, and Verizon Business (formerly MCI).
<p>The number of ‘Best in Class’ performances ranged from 1 attribute to 10 attributes (achieved by BT). <i>Telemark</i> ranks the 32 measured service attributes in priority order from the most important to the least important. The three most important service attributes according to customers’ own assessments are grouped in the category ‘Indispensable to Customers’. These attributes should be regarded by international operators as their first priority. Consistent problems in any of these areas would be a catalyst to switch supplier. BT Infonet received the highest score in the ‘Indispensable to Customers’ attribute group.</p> <p>"It is nice to see all of the carriers performing at a high level with MDNS products and services," stated Dr. Kerry Tomlinson, author of the report. "The longevity of the technology and the lengthy experience of the carriers is reflected in the accomplishments across the board."</p><p>Each carrier had aspects of MDNS performances where they received remarkable results:<ul><li>BT Infonet received the <i>Platinum Award</i> for the highest overall score in the report, scored the highest on the ‘Indispensable to Customers’ attributes, received 2 Telemark Gold Awards and Best in Class performance on 9 attributes.</li><li>BT achieved 3 Gold awards and was Best in Class for 10 attributes and satisfied customers in all 32 service attributes.</li><li>NTT followed with 2 Gold awards and Best in Class for 5 attributes.</li><li>Verizon Business (formerly MCI) received highest score for the Top 10 most important attributes, 2 Gold awards and 4 Best in Class scores.</li><li>Equant follows with 2 Gold awards and 4 Best in Class scores.<li>AT&T achieved Best in Class for 3 attributes.</li><li>C&W had 1 Best in Class score.</li></ul></p><p>Additional details for each carrier and their performance on the ‘Indispensable to Customers’ attributes, the Top 10 attributes, the 6 attribute groups and the 32 individual attributes are included in the full report.</p><p><b>About Telemark’s MDNS Report</b><br>Telemark’s innovative report provides user feedback from several hundred data network managers worldwide on customer satisfaction with MDNS networks such as Frame Relay, X.25 and ATM. A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from 'bid to bill'. The comparative assessment looks at perceived performances of the operators indicating 'Best in Class'. For more information about the report, visit <a href="http://telemark.hostforweb.com/en/repsa.html">http://telemark.hostforweb.com/en/repsa.html</a>.</p><p><b>About Telemark Services Ltd.</b><br>Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit <a href="www.telemarkservices.com">www.telemarkservices.com</a> or email <a href="mailto:info@telemarkservices.com">info@telemarkservices.com</a>.</p>
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