A comparative analysis of carriers based on levels of customer satisfaction with IP VPN is reviewed in this newly updated study.
Telemark's 3rd Annual Resume for the Voice of Customer Report, Benchmarking Customer Satisfaction with Data VPN, highlights:
- Infonet only operator to exceed Benchmark Standard in all areas studied
- MCI saw largest number of significant improvements in customer satisfaction since the last year
- Equant rated 'Best in Class' for a quarter of all service attributes evaluated.
- AT&T rated 'Best in Class' for Network Operations and Network Installations overall.
- BT rated Excellent for 'Network Reliability', 'Secure Data Transfer', 'Network Availability' and 'No Hidden Extras in Bills', in the Top 10.
- NTT perceived as 'Best in Class' operator based on the Top 10 most important attributes
- Cable & Wireless significantly improved in 10 areas including 'Value for Money' and 'Ability to Meet Customers' Requirements'
The full report is available for purchase from Telemark Services with a special edition for buyers of global IP VPN networks looking to review the core international providers. The report consolidates the results obtained throughout 2004 from users of managed data network services and IP business services. The report supplies the industry benchmark for measuring customer satisfaction with global operators and relative performances across 32 service attributes and overall.
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