Telemark Services’ Voice of the Customer Report highlights the attainment of an exceptional level of customer satisfaction by NTT when they became the only global communications operator to achieve a Telemark Gold Award for Secure Data Transfer in both of Telemark’s key reports - the 11th issue of the IP Services for the Business User and the 17th issue of the Managed Data Network Services reports. A Telemark Gold Award is made for satisfaction scores rated at more than 20% above the Benchmark Standard.
Of the Top 10 most important service attributes for IPVPN customers, NTT is number 1 world-wide. NTT exceeds the benchmark in 30 out of 32 service attributes and is rated "Best in Class" for Fault Reporting Process and Notification of Network Problems. "These outstanding customer satisfaction achievements by NTT can only enhance its international reputation for global IPVPN," said Dr. Kerry Tomlinson, author of the report at Telemark Services. "NTT’s achievement in a key attribute like Secure Data Transfer is quite an accomplishment."
NTT has more Excellent/Outstanding ratings in the Top 10 attributes than any other global operator - and exceeds the Benchmark Standard in each and every one of the Top 10 most important attributes. In Fault Reporting Process, NTT’s "Best in Class" performance is ahead of rivals by a considerable margin. Tomlinson notes, "The dedicated focus on increasing customer satisfaction and improving network performance by NTT is very evident in the results of this report."
"NTT is very pleased to have our commitment to improvement recognized by industry leader, Telemark," said Kimio Tamura, Vice President of NTT Communications’ Global Services Business Division. "The desire to support our customers is so important to all of our employees. It is very rewarding to see our efforts resulting in world class performance."
A sample of 360 respondents, were interviewed, from 27 countries, after being randomly chosen from the world’s top international companies.
About Telemark’s Voice of the Customer: IP Services for the Business User Report
Telemark’s innovative report provides user feedback from several hundred data network managers worldwide on customer satisfaction with IP VPN and related International IP business services. The report is published three times each year (April, August, December) and includes profiles of service providers (AT&T, BT, Cable & Wireless, Equant, Infonet, MCI and NTT) based on customer information supplied during interviews to discern strengths and weaknesses. A comprehensive range of research techniques and robust methods are used to gather data thereby ensuring meaningful, actionable results. The report examines the levels of perceived importance and satisfaction on 32 service attributes from 'bid to bill'. The comparative assessment looks at perceived performances of the operators indicating 'Best in Class'. For more information about the report, visit Voice Of The Customer - Reports.
About Telemark Services Ltd.
(www.telemarkservices.com)
Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organisations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications.
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