Telemark's 10th edition of Voice of Customer Report, Benchmarking Customer Satisfaction with IP VPN and related offerings, was published today based on 305 interviews with datanet managers worldwide. The report supplies the industry benchmark for measuring customer satisfaction with global operators and relative performances across 32 service attributes and overall.
Highlights show
- Infonet ‘Best in Class Overall’
- Equant wins Telemark Gold Award for and Outstanding Network Security the 2nd most important service attribute to customers after reliability
- AT&T rated Excellent for Network Operations and Meeting Requirements
- BT rated Excellent for ‘Secure Data Transfer;’ ‘Network Availability;’ Installation Not Disruptive’; and Long Term Relationship
- NTT rated ‘Excellent’ and’ Best in Class’ for Fault Report Process
Cable & Wireless significantly improved in 9 areas including Network Security and Accurate Bills
Full report is available for purchase from Telemark Services with a special edition for buyers of global IP VPN networks looking to review the core international providers.
Also available an interactive tool for buyers to insert their importance criteria and generate ‘best match’ operator.
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