The Total Brand Experience
Telemark Services
3rd December 2010, Manchester, United Kingdom
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| A comparative assessment of major global providers
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Customers Vent Spleen on IP VPN Service Providers
6th October 2010, Manchester, United Kingdom
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| User Views OnLine For All To See In ‘Peers-Talk-Business’
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Global dataVPN: The Customer Experience
30th August 2010, Manchester, United Kingdom
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| Telemark announces today the publication of its flagship report, Global dataVPN: The Customer Experience
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IP VPN Users Disaffected with Service Levels
C&W and Telefonica’s global business clients unimpressed
22nd June 2010, Manchester, United Kingdom
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| Peer Preference Ltd, UK, announce today the availability of a new feature on its online portal that provides access to the hundreds of comments made by users to express their levels of satisfaction or dissatisfaction with their major global IP VPN suppliers, as well as with local and regional providers.
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Orange Business Services wins customers’ hearts and minds, according to Telemark
Only provider in the Confident quadrant of its latest customer confidence matrix
15th June 2010, Manchester, UK
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| Orange Business Services is winning its customers’ hearts and minds and leading its competitors in overall customer satisfaction, according to Telemark Services, the leading market research firm for IT and telecoms.
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Best-Practice Customer Engagement
Cisco Takes First Place on Telemark’s ICT Scoreboard
10th May 2010, Manchester, United Kingdom
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| Telemark Services, Manchester UK, the leading market research firm for IT and Telecoms, today announces that Cisco is rated number 1 in the world for best practice customer engagement. With a strategic positioning score of 85.6% Cisco sets the standard for others to match or beat. The Telemark Scoreboard provides each of the major ICT (Information & Communications Technology) providers included in the study with their own score to give a league table ranking the best to worst. This score was calculated following 1,250 interviews with end-users who assessed their experiences, not only with diverse services and solutions in software, hardware, and telecoms equipment & services but on the ability of the ICT providers to succeed on the ‘softer’ people skills that so often drive the emotional affinity that predicts customer commitment and loyalty.
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WCA User Choice Award
17th November 2009, Manchester, United Kingdom
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| Telemark are pleased to sponsor the WCA User Choice Award. To celebrate we are giving you free access to our customer service experience chart generator: Wca.peerpreference.com
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Gold Award for Cisco
09th September 2009, Manchester, United Kingdom
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| ICT CUSTOMER SERVICE EXPERIENCE RATED OUTSTANDING BY TELEMARK
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Dell Earns Telemark’s Gold Award for Customer Satisfaction
OUTSTANDING LEVELS OF CUSTOMER SATISFACTION FOR DELL
Manchester, UK, 21st August 2009
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| Telemark Services, Manchester UK, a leading ICT market research firm, today announces that Dell has earned the Gold Award for Customer Satisfaction. The results published today in Telemark’s August 2009 issue of Voice of the Customer ICT Service Supremacy report show that Dell’s enterprise customers rated their overall levels of satisfaction as Outstanding, a rare accolade in customer service experience.
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A Staggering 34% of IPVPN Users Unlikely to Recommend Their Global Service Provider
11th August 2009, Manchester, United Kingdom
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STRIKING VARIATION IN WILLINGNESS OF USERS TO RECOMMEND GLOBAL IPVPN SERVICE PROVIDERS
Telemark Services, Manchester, UK announced today that it has updated its Peers Recommend dataset that contains 787 responses to the single question: How likely are you to recommend your service provider to your peers? It has provided access to this information through its online portal www.PeerPreference.com
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Newsletter Electronic Format
22th July 2009, Manchester, United Kingdom
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| The Making Waves newsletter will be available only in electronic format from Sept 2009 and it is free only to those people registered at PeerPreference.com. If you wish to continue to receive it for free you will need to register at PeerPreference.com
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The Customer Service Experience of IP-VPN
Comparative Analysis of Service Providers from Bid to Bill
15th July 2009, Manchester, United Kingdom
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| Telemark Services, Manchester, UK, announced today the availability of a new service, known as Peer Preference, which gives the IP-VPN user community a comparative benchmarking of IP-VPN Service Providers via its online portal PeerPreference.com
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DYNAMIC IP-VPN BUYERS GUIDE
‘Best Fit’ IP-VPN Service Providers Selected From Peer Preferences
13th July 2009, Manchester, United Kingdom
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| Telemark Services announced today the availability of its dynamic buyers guide designed to help IP VPN users select the ‘best fit’ service provider(s) for their specific purchase criteria.
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The ICT Future
Scoreboard of strategic success now available
8th July 2009, Manchester, United Kingdom
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| Telemark recently published its analysis of user feedback to predict user steadfastness and likely competitive advantage in the future. A Positioning Score has been allocated to each of 24 ICT suppliers evaluated. This can be used to measure strategic success.
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ICT Service Supremacy
Best Practice Benchmarking
8th July 2009, Manchester, United Kingdom
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| Telemark published today its sixth edition of ICT Service Supremacy. SAP is identified as the World Best in ICT.
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Peer Preference
8th July 2009, Manchester, United Kingdom
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| Telemark announces the launch of its eagerly awaited buyers guide to global IP-VPN services. A free demo is available to IP-VPN service providers and free access is available to IP VPN buyers.
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Better, Cheaper, Faster Plead ICT Buyers
Telemark Estimates 30% of ICT Market Disaffected with Value for Money
20th Jan 2009, Manchester, United Kingdom
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| Telemark Services Ltd, Manchester, UK announces today the publication of its report ICT Service Supremacy: Executive Briefing following its customer service experience survey with 1023 ICT users.
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SAP Ranked Number 1 for Strategic Positioning
Only 7 out of 24 ICT Service Providers Exceed Minimum Threshold for Sustaining Competitive Advantage According to Telemark's Strategic Advantage Scoreboard.
7th Jan 2009, Manchester, United Kingdom
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| Telemark Services Ltd, Manchester, UK announced today the publication of its first ever strategic advantage Scoreboard that compares twenty four ICT Service Providers by calculating a single number, per provider, to reflect their relative perceived success in ICT strategic positioning. This percentage published alongside the name of each of the ICT Service Providers within the Scoreboard, is known as the Strategic Positioning Score. The Scoreboard showed SAP ranked top with a Strategic Positioning Score of 92.4% and Telecom Italia ranked bottom with a score of 47.0%.
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Global Data VPN Executive Briefing
23 Sept 2008, Manchester, United Kingdom
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Telemark announces today the publication of its Executive Briefing.
BT ranked first for customer satisfaction with global data VPN (virtual private network) providers and achieved the Platinum Award for "Best Operator Overall for Customer Satisfaction". The survey is based on interviews canvassing the thoughts and experiences of over 700 customers of all major international VPN providers between 1st July 2007 and 30th June 2008.
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NTT Com Wins Telemark´s Top Award for Data VPN
May 08, 2008 - Manchester, United Kingdom
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| NTT Communications (NTT Com) today announced that its global data network services have won the Platinum Award for ranking highest in terms of overall customer satisfaction in the latest Voice of the Customer: Global Data VPN report issued on April 24, 2008 by Telemark Services of the United Kingdom.
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Global Crossing Earns "Outstanding Ratings" in Telemark Survey
Quarterly Customer Satisfaction Results Continue to Outpace Competition
November 05, 2007 - Florham Park, N.J.
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| Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, today announced it is one of only three ICT, or Information and Communications Technology, providers out of 24 companies profiled to garner "outstanding" and "excellent" customer satisfaction ratings across all five categories in the latest Telemark Services Ltd. report titled "ICT Service Supremacy." These results echo Global Crossing´s most recent quarterly customer satisfaction survey, which showed that 97 percent of the company´s customers are satisfied and that its satisfaction scores outstripped competitors in several key categories, including service activity support and overall value.
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AT&T’s Global Brand Tops Rivals in Awareness Rankings
AT&T Rated No. 1 for Unaided Brand Recognition in Telemark’s Latest Survey of Multinational Corporations
September 25, 2007 - LONDON, United Kingdom
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| Telemark Services Ltd, has announced AT&T scored the highest percentage of responses for unaided brand awareness associated with global data Virtual Private Networks (VPN) in Telemark’s most recent Global Brand Appeal survey. A total of 660 data network managers located in 27 countries were asked the question: "When thinking about companies that provide international data VPN (such as IP VPN, VoIP, MPLS, Hosting, Frame Relay, ATM, etc.), which companies come to mind?" The highest percentage of respondents (25 percent) named AT&T in their answers.
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OCTOPUS - Outperforming Competitors to Predict User Steadfastness.
The Telemark Crystal Ball positions Orange Business Services, NTT Com, BT and T-Systems as World Class International dataVPN Providers.
August 13, 2007 - Manchester, United Kingdom
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| Telemark announces the availability of its 3rd predictive analysis that assesses the likelihood of user steadfastness to global dataVPN service providers. Referred to as the Telemark Crystal Ball, the predictions of client steadfastness were published last week and are based on interviews with respondents from large business enterprises located in 30 countries. (sample 780).
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Telemark's Customer Satisfaction Report: NTT Com the Winner of Three
June 28, 2007 - Manchester, United Kingdom
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| TOKYO, JAPAN- NTT Communications Corporation (NTT Com) announced today that Telemark Services, a leading research company, awarded NTT Com three Diamond Awards for "Best in Class" results in its latest "Voice of the Customer :Global Data VPN" report, which measures user perceptions of global service providers against independent customer satisfaction benchmarks. NTT Com outperformed rivals in three of eight categories: Top 10 Customer Priorities, Pricing, and Billing.
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BT Wins Best Brand Recognition Award for Global dataVPN.
Telemark launches new customer brand assessment
May 30, 2007 - Manchester, United Kingdom
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| Telemark Services Ltd, a leading market research company today published a new report Brand Appeal: An Assessment of International DataVPN Service Providers which compares the perception of competing brands in the global marketplace. The report, which will be published twice per annum is based on a worldwide survey of IP VPN buyers, named BT as the business with the best brand recognition amongst buyers.
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ICT Service Supremacy
Look to the Future
March 07, 2007 - Manchester, United Kingdom
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| Telemark Services Ltd, a leading market research firm, announces the publication of the first issue of its new Voice of the Customer report ICT Service Supremacy aimed at suppliers and users looking to benchmark world class standards of perceived performances. Included in the analysis is Telemark’s Crystal Ball, a predictive tool which estimates likelihood of future success based on indices of customer satisfaction and endorsement. These indices are calculated from responses to scorecards where users of ICT services rate their experiences and provide declarations of future intent to purchase. Suppliers are mapped to various quadrants of competitiveness (Dolphin, Whale, Shark, Sardine) In total 845 evaluations were conducted by telephone with decision makers from multinational enterprises between 1 July 2006 and 30 November 2006.
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Emerging Talent
New Global dataVPN Competitors Challenge Leaders.
December 01, 2006 - Manchester, United Kingdom
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| Telemark Services Ltd, a leading market research firm for ICT today announces the publication of the first issue of its new Voice of the Customer report DataVPN: Abstract, Overall Analysis, Appendix. Added to the analysis for the first time are global data VPN operators Deutsche Telekom (T-Systems) and Telefonica. Comparisons with global rivals: AT&T, BT, Cable and Wireless, NTT, Orange Business Services, and Verizon Business show their relative perceived performances overall and on 32 service attributes from bid to bill.
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Voice of the Customer Global data VPN
September 12, 2006 - Manchester, United Kingdom
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| Telemark’s survey of international enterprises reveals that the cumulative customer experience of the global operators is graded ‘good’ overall. The Executive Briefing, published recently, shows competitive comparisons between AT&T, BT, Cable & Wireless, Deutsche Telekom, NTT Com, Orange Business Services, Telefonica and Verizon Business.
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Likely Future Growth of Data VPN Service Providers Examined
Exclusively based on user declaration of customer experience, purchase intent and likelihood to recommend Telemark reveals OCTOPUS (Outperforming Competitors to Predict User Steadfastness).
September 11, 2006 - Manchester, United Kingdom
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| Telemark announces today the publication of its first predictive matrix of probable growth to estimate the likelihood of increased revenues among the global data VPN providers. Known as Telemark’s Crystal Ball this matrix plots the Satisfaction Index against a probable Growth Index for global service providers.
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Telemark Names Its New Service Package OCEAN
OCEAN (Outstanding Customer Experience Analysis & News) Gives the ICT Industry Comparative Benchmarking Of Perceived Supplier Performances.
August 08, 2006 - Manchester, United Kingdom
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| Telemark Services Ltd, a leading market research firm, recognised for its Voice of the Customer Benchmarking Reports within the Global Data VPN arena, announced today the name of its new extended service package. Known as OCEAN this package goes even further to fulfil Telemark’s long held pledge to help telcos in their quest to win, keep and nurture customers. Those service providers who have embraced the customer experience as the driving force behind their own business transformation are most likely to benefit from the additional analysis presented in OCEAN. Underpinned by independently gathered user feedback the scope of OCEAN’s analysis covers the customer experience from enquiry to bill. The addition of a new matrix, as part of the analysis monitors probable growth. This matrix unites two indicators, firstly a measure of customer experience and secondly a measure of the likelihood of contract renewal, future purchase, and recommendation.
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Competition Heating Up Among Global IPVPN Service Providers
April 13, 2006 - Manchester, United Kingdom
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| Telemark Services released the 15th issue of the Voice of the Customer: IP Services for the Business User report today. Improvements required by customers are clear. The message hammered home, time and time again, by users is that carriers must meet requirements for value and after sales care without losing sight of the fact that service continuity is the Holy Grail. “Any decrease in price, for example, that compromised service continuity would be unacceptable, says Janet Watkin, Director at Telemark, yet by and large users expect much more for their money than what they receive at present. Efforts to link service continuity to price occur only in SLA’s (Service Level Agreements), adds Watkin, but these are punitive in nature. Users do not want refunds, they want very high levels of uptime. The seven global carriers covered in Telemark’s survey of multinational enterprises are AT&T, BT, BT Infonet, Cable & Wireless, Equant, NTT, and Verizon Business. They are measured by score card ratings across 32 service attributes which are ranked in order of customer priority.
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‘Best in Class’ Awards in Feb 06 MDNS Report
February 20, 2006 - Manchester, United Kingdom
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| Telemark Services tracks the MDNS performance by seven global carriers. Each of the carriers achieved noteworthy performance in the just released report with at least one ‘Best in Class’ performances noted in a service attribute. <i>Telemark</i> measures customer satisfaction on 32 service attributes which are placed into 6 performance groups. The seven global carriers included in the MDNS report are AT&T, BT, BT Infonet, Cable & Wireless, Equant, NTT, and Verizon Business (formerly MCI).
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2005 Awards Announced by Telemark
January 30, 2006 - Manchester, United Kingdom
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| Telemark Services released the 2005 results of the Voice of the Customer: Annual Report today. The report measures the ability of global communications companies to provide bid-to-build customer satisfaction. Comparisons to prior years' performance are included for key measurements. The accomplishments of and improvements needed by seven global carriers are included in the report (AT&T, BT, BT Infonet, Cable & Wireless, Equant, MCI, and NTT). All are measured in performance across 32 service attributes which are placed into 6 groups.
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Worldwide Service Excellence by Global IP Providers - Excellence in Service Shines throughout Telemark Services’ IP Report
December 16, 2005 - Manchester, United Kingdom
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| Telemark Services released the 14th issue of the Voice of the Customer: IP Services for the Business User report today. The report is published three times each year to benchmark the ability of global communications companies to provide exemplary bid-to-build customer satisfaction with IP products and services. The accomplishments of and improvements needed by seven global carriers are included in the report (AT&T, BT, BT Infonet, Cable & Wireless, Equant, MCI, and NTT). All are measured in performance across 32 service attributes.
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Strong Global MDNS Performances by 7 Carriers Spark Interest in MDNS Report
October 20, 2005 - Manchester, United Kingdom
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| Telemark Services tracks MDNS performance by seven global carriers. Each of the carriers achieved noteworthy performance indicators in the just released report. Telemark measures customer satisfaction on 32 service attributes. The seven global carriers included in the MDNS report are AT&T, BT, BT Infonet, Cable & Wireless, Equant, MCI, and NTT.
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Efforts Made by Global Operators to Satisfy Customers is Working - Telemark's Benchmarking Study Shows Ratings Improvements
August 22, 2005 - Manchester, United Kingdom
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| Telemark Consulting, a leading market intelligence firm specializing in customer satisfaction for the telecommunications industry, announces the publication of its 13th worldwide survey of users' who rated their satisfaction levels with IP Business Services provided by the core international operators: AT&T, BT, Cable & Wireless, Equant, BT Infonet, MCI and NTT on 32 service attributes. Ranked in order of importance to customers, all operators can see which service criteria matters most or least to customers while assessing their relative competitive performance against benchmark values. The report reveals that in general the overall level of customer satisfaction has increased since the last report. Equant achieved "Best in Class" status overall based on how customers think and feel - the combined overall satisfaction.
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Six Telemark Gold Awards Presented to Global Operators
June 13, 2005 - Manchester, United Kingdom
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BT Infonet receives Telemark’s ‘Best in Class’ for Overall Satisfaction
Telemark announces the publication today of its 19th edition of its world-wide Voice of Customer report evaluating user opinion of Managed Data network Services.
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Security, Security, Security
May 18, 2005 - Manchester, United Kingdom
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| Telemark announces the availability of its 12th issue of the Voice of the Customer Benchmarking Satisfaction, Business IP Services Report, published in April 2005 and accompanying Time Trend Analysis which shows Network Security as a very high importance service attribute in the minds of data network managers and CIO's.
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Telemark publishes 3rd Annual Resume for the Voice of the Customer Report, Benchmarking Customer Satisfaction with Data VPN.
April 13, 2005 - Manchester, England
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| A comparative analysis of carriers based on levels of customer satisfaction with IP VPN is reviewed in this newly updated study.
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Telemark's new image
April 4, 2005 - Manchester, England
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| Welcome to our revamped web page. Telemark is moving forward at an ever faster pace. As multinational corporations embrace converged networks and integrated IT solutions to achieve added flexibility, financial savings, and competitive advantage, Telemark is responding by providing wider and deeper independent market assessments supplied in summary and comprehensive formats. By offering an enhanced portfolio, faster response times and Online Market Analysers we are building on our core strength as the de facto benchmark standard for evaluating customer opinion of global network providers by introducing new wave competition to positioning benchmarking.
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Press Release - NTT is the Only Operator to Achieve a Telemark Gold Award for Network Security for MDNS and IP Product Groups
February 23, 2005 - Manchester, England
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| Telemark Services’ Voice of the Customer Report highlights the attainment of an exceptional level of customer satisfaction by NTT when they became the only global communications operator to achieve a Telemark Gold Award for Secure Data Transfer in both of Telemark’s key reports - the 11th issue of the IP Services for the Business User and the 17th issue of the Managed Data Network Services reports. A Telemark Gold Award is made for satisfaction scores rated at more than 20% above the Benchmark Standard.
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Improved Results by Global Managed Data Carriers - Service Excellence Emerging in Fiercely Competitive Market for Managed Networks
October 27, 2004 - Manchester, England
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| Telemark Services announced the results of the 17th release of the Managed Data Network Services Benchmarking Customer Satisfaction report where Infonet continued its three year run as ‘Best in Class’ for customer service. Good performances were achieved by AT&T, BT, and Equant. Improvements in service were recorded for Cable & Wireless, Equant and NTT.
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Telemark Online Launched - Dynamic Hosted Service for Real Time Collection and Analysis of Research Data
01 September 2004 - Manchester, England
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| Telemark Services announces the launch of an entirely new level of consulting support for global telecommunications providers. Telemark Online is a dynamic, adaptive, evolutionary, hosted service where research data is collected and analysed real time remotely from the desktop. It allows users to enter data in response to a questionnaire or view reports that analyse the data. Enhanced facilities provide 'do it yourself' chart and table production via simple 'click and press' options that select topics from menus. Such functionality reorganises the base data according to the criteria selected, facilitating a slicing and sorting of information from macro to micro levels. The more sophisticated options include predictive analytics and 'what if' scenarios.
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Telemark publishes 10th edition of Voice of the Customer Report, Benchmarking Customer Satisfaction with IP VPN and related offerings.
13 August 2004 - Manchester, England
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| Telemark's 10th edition of Voice of Customer Report, Benchmarking Customer Satisfaction with IP VPN and related offerings, was published today based on 305 interviews with datanet managers worldwide. The report supplies the industry benchmark for measuring customer satisfaction with global operators and relative performances across 32 service attributes and overall.
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Voice Of The Customer Report Shows That Service Continuity Remains Top Priority For Users Of MDNS (Managed Data Network Services)
13 February 2004 - Manchester, England
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| Telemark Services, Manchester, UK, announced today the publication of its 15th world-wide study on customer satisfaction entitled Voice of the Customer: Benchmarking Satisfaction: Managed Data Network Services. This independent, off-the-shelf, comparative study of the core international service providers - AT&T, BT, Cable & Wireless, Equant, Infonet, MCI, and NTT - offers readers a truly independent perspective into the perceived performances of operators across 32 service attributes from 'bid to bill' and overall.
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Infonet “Best in Class” in Overall Customer Satisfaction; AT&T wins most Telemark Gold Awards; Equant strongest for international reach; BT improves since Concert unravelling
17 June 2003 - Manchester, England
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| According to the views of users’ interviewed for the 13th issue of Telemark’s benchmarking customer satisfaction report Infonet was judged best “Best In Class” overall by providing levels of quality, service and value ahead of rivals. AT&T’s results show how it is perceived to be raising its performances across a mix of technical and inter-personal service attributes and looks to be aiming for the premium provider position. Equant is judged the most ‘global operator’ with consistently high performance ratings and unparalleled worldwide geographical coverage. BT’s impressive increase in customer satisfaction levels appears to be due to increased openness and faster access to those people with authority to get things done.
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Equant Scores Highest in Telemark Satisfaction Ratings for IP Services
14 August 2002 - Manchester UK
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Equant judged ‘Best In Class’ for IP service offerings in Telemark’s latest ‘Voice Of The Customer’ survey of user opinion
Telemark Consulting, a specialist market intelligence firm for the telecommunications industry, reported today that Equant achieved the highest overall satisfaction rating for the performance of its international business IP services in a comprehensive telephone survey of data network managers among multinational corporations. Equant was also rated best performer in the Network Operations group of services - ranked by customers as the most important component of managed networks - achieving ‘outstanding’ scores for Network Reliability and Secure Data Transfer. It also led the field overall in customer support and meeting customers’ requirements.
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Infonet Awarded Third Consecutive "Best in Class" in Overall Performance from Telemark Consulting
04 June 2002 - London, England and El Segundo, CA
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Infonet Widens the Market Gap in "Value for Money" as Competitors Fall Behind in Measurement
Telemark Consulting, a leading market intelligence firm for the telecommunications industry, has named Infonet Services Corporation (NYSE/FSE:IN) "Best in Class" in its latest benchmarking research report entitled "Voice of the Customer." This is the third consecutive time that Infonet has been named for best overall performance in providing global communications services to multinational corporations, having been placed similarly in the February 2002 and November 2001 market analysis reports.
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Telemark Form Alliance with CAMO To Provide Telecommunications Industry With Customer Satisfaction And Competitive Intelligence System
23 May 2002 - Manchester UK
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Telemark, a United Kingdom telecommunications consulting company, and CAMO, the company that helps smart people get smarter™, announced today that it has formed a partnership to create a specialised customer satisfaction and competitive intelligence system.
The Telemark - CAMO system is the first such system to provide network operators and equipment providers instant access to analysis of client opinion, from their desktop, as compared against independent industry standards of performance and the Telemark Gold Standard.
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Telemark announced today that it has published a comparative analysis of the six core global service providers: AT&T GNS, BT, Cable & Wireless, Equant, Infonet and WorldCom.
8 April 2002 - Manchester UK
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| Telemark, a leading market intelligence firm for the telecommunications industry, announced today that it has published a comparative analysis of the six core global service providers: AT&T GNS, BT, Cable & Wireless, Equant, Infonet and WorldCom. Its report Voice of the Customer: Benchmarking Satisfaction - International IP Business Service, based on 200 plus in-depth interviews with users, reveals Equant is rated 'outstanding' for network reliability, the single most important service attribute to multinational corporations. Additionally Equant is perceived as 'Best in Class' in 7 out of 8 service attributes that fall within the network performance grouping.
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